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Troubleshooting
🚀
Getting Started
What is RescueHub?
Logging in and choosing your organization
Finding your way around
Alerts, Messages, and What's New
👤
Your Account & Profile
Update your profile and photo
Change your password
Reset a forgotten password
I don't have an account
🎓
Training & Requirements
Requirements and training periods
Tasks (training assignments)
Task Sheets / Task Books
Training documents
How training works: Requirements, Tasks, and Events
Task vs. Event: which should I use?
✅
Completing Your Training
Find the training assigned to you
Mark a task complete
Run a report of your own training
📅
Calendar & Events
Training events and attendance
Add RescueHub events to your own calendar app
Shared and multiple calendars
Web conferencing
📋
Task Sheets & Task Books
Access a task book
Sign off on a task in a task book
Fill out and sign an evaluation
Recall a published evaluation
Upload files to a task book
👥
Members & Roles
Adding and managing staff
Departments and groups
Roles and permissions explained
Deactivating a user (vs. deleting)
Scoped department access
📜
Certifications
Certifications and their statuses
Adding and renewing a certification
Member certification self-service
Certification alerts and reports
📚
Classes & Quizzes
What is a Class?
Create a Class
Add a video or file to a Class
Add a quiz to a Class
Require staff to take a quiz (via a Task)
📊
Dashboard & Reporting
The Dashboard (crew view)
Reports overview
✉️
Messaging
Send a message to a group
Post a message on the Home page
Attach a video or large file
Check message delivery status
Create a pre-filled message link
⚙️
Organization Setup
Edit your organization's lists
Add or edit a category
Add your organization's logo
Set up your shift schedule
🔒
Security, Data & Trust
File uploads, size limits & virus scanning
Backups & data security
Data retention & deleting a user
Export or import your data
Track who changed a record (History of Changes)
Email deliverability & allowlisting
🛠️
Troubleshooting
Supported browsers & system requirements
Clear cookies and cache
Troubleshooting
Browser requirements and quick fixes for common issues.
Supported browsers & system requirements
Which browsers and devices work best with RescueHub.
Clear cookies and cache
How to clear cookies and cache when support asks.